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Privacy policy

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We use this data, for example, to improve the performance of our websites and services and to perform business-relevant analyses of the shopping experience with our apps and websites. We may also share this information and a customer identifier, such as an encrypted email address or device data like IP addresses, with third parties like Facebook or Google. For example, we may show you relevant ads and personalized content on our websites and in third-party apps.

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Privacy Policy

This Privacy Policy explains how ELEKTRON AG and its subsidiaries (collectively ELEKTRON) use your personal data, the measures taken to protect your data and the rights you have in relation to your personal data We comply with applicable EU law.

ELEKTRON AG is an international company operating through its subsidiaries, with its headquarters in Switzerland, Riedhofstrasse 11, 8804 Au ZH. As the case may be, ELEKTRON AG or one of its subsidiaries is responsible for the information that we collect about you and is referred to as the data controller.

In special circumstances, such as cross-border matters, ELEKTRON AG and its affiliates are jointly responsible for your information and will cooperate, as necessary, to carry out our obligations under applicable laws.

Whenever this statement says "we," "us," or the "Company," it refers to the entity responsible for processing your information in accordance with this statement, namely the company affiliated with ELEKTRON AG with which you have had, have, or will have a business relationship, or that otherwise decides what of your information is collected and how it is used. Please note that the term "companies affiliated with ELEKTRON AG" includes subsidiaries that ELEKTRON AG controls either as a direct or indirect shareholder.

Please note that the term "personal data" (also referred to in this statement as "data" or "your data") means any information or set of data from which we can personally identify you, directly or indirectly, in particular by means of association with an identifier, such as your first and last name, email address, telephone number, etc.

We strongly encourage you to take the time to read this statement in its entirety. If you do not agree to this privacy statement, please do not provide us with your information.

1 When does this privacy statement apply?

This statement applies to how we collect and use your information, such as when you

    • visit or use our websites, applications, or social media channels directed to consumers and customers;
    • purchase and use our products, services, systems, or applications;
    • subscribe to our newsletters;
    • provide us with your goods or services;
    • contact our customer support;
    • participate in our business events
      • .
    • or otherwise interact with us in your capacity as a consumer, corporate customer, partner, (sub)supplier, contractor, or other person who has a business relationship with us;

 

2 What types of data do we collect from you?

Depending on who you are (e.g., customer, consumer, supplier, business partner, etc.) and how you interact with us (e.g., online, offline, by phone, etc.), we may process different types of data from you. For example, we may collect your information when you visit or use our websites, applications, or social media channels directed to consumers and customers; purchase and use our products, services, systems, or applications; subscribe to our newsletters; download a software update; provide us with your goods or services; contact our customer support; participate in our business events, our contests, promotions, and surveys; or otherwise interact with us. The following is an overview of the categories of information we may collect:

3 Information you provide to us directly

  • Personal identification data (first name, last name, title, date of birth)
    • .
  • Contact information (email address, phone number, address, country)
  • Images and/or videos from which you could be identified (Images uploaded to ELEKTRON accounts or otherwise provided to us)
    • .
  • Other information you voluntarily provide to ELEKTRON or its affiliates (feedback, opinions, ratings, comments, uploaded files, interests, information provided for our due diligence)
    • .

Finally, when you visit us at our premises, we may also record your information for security purposes using video or other electronic, digital or wireless surveillance systems or devices (e.g., video surveillance equipment)

4 Information We Collect Automatically

When you visit or use our websites or applications, subscribe to our newsletters, or otherwise interact with us through our digital channels, we may collect information that your computer, cell phone, or other access device sends us, in addition to the information you provide to us directly. For example, we may collect the following information:

  • Device information (your hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version, and settings of the device you use to access the Services)
  • Log data (time and duration of your use of our digital channel or product)
    • .
  • Location Information (your actual location (derived from your IP address or other location-based technology), which may be collected when you enable location-based products or features)
  • Other information about your use of our digital channels or products (apps you use or websites you visit, links you click in our promotional emails, motion sensor data)
    • .

5 How Do We Use Your Data?

We may use your data for various legitimate reasons and for various legitimate operational purposes. Below is an overview of the purposes for which we may process your data:

  • Assessment and (re)screening of (potential) customers, suppliers and/or business partners (conducting due diligence)
    • .
  • Conclusion and execution of contracts (sales, invoicing, delivery of products or services, registration on mobile apps or websites, warranty, service notifications, account management)
  • Support (at your request through communication channels, such as customer or contact center support)
    • .
  • Direct advertising (promoting contact with consumers and/or corporate customers (in certain countries only), email advertising, market research, personalizing your experience by presenting products and offers tailored to you)
  • Security and protection of our interests/assets (using and maintaining technical and organizational security measures, conducting internal audits and investigations, conducting conflict of interest reviews)
  • Fulfilling legal obligations (disclosing data to government institutions or regulatory agencies in accordance with applicable regulations in all countries in which we operate, such as tax and social security withholding, recordkeeping and reporting requirements, conducting compliance audits, implementing government-mandated audits and other requests from government or other public agencies, responding to court service such as subpoenas, asserting legal rights and claims, and managing internal complaints or claims)
  • Defense of legal claims (asserting and exercising or defending against legal claims to which we are or may be subject)
  • Product development (To improve the services, products and communications we provide.) If we ask you to provide data to us but you do not, in some cases we will not be able to provide you with the full functionality of our products, services, systems or applications. We may also be unable to respond to inquiries you make.

6 How do we use your information for advertising?

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ELEKTRON AG and other companies affiliated with ELEKTRON AG may send you periodic promotional communications about their products, services, events, and promotions.

In order to provide you with the best personalized experience, these communications may sometimes be tailored to your preferences (such as those you provide to us or those we infer from, for example, your website visits or the links you click in our emails).

When required by applicable law, we will obtain your consent before we begin any of the foregoing activities. In addition, we will give you the opportunity to withdraw your consent at any time (opt-out).

In particular, you may opt-out of receiving promotional emails at any time by following the unsubscribe instructions included in each email. When you sign up for an ELEKTRON account, you may be given the opportunity to change your messaging preferences in the appropriate area of our website or application. You may contact us at any time (see the "What are your choices?" section below for contact information) to opt-out of receiving promotional emails.

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Please note that even if you opt out of receiving promotional communications, you may still continue to receive administrative communications from us, such as technical updates on our products, order confirmations and notices about your account activity, as well as other important notifications.

7 On what legal basis do we use your data?

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In order to process your data, we may rely on various legal bases, in particular:

  • Your consent (only if required or permitted by law). If we rely on your consent as the legal basis for processing your data, you may withdraw your consent at any time;
    • .
  • the need to enter into a contractual relationship with you and to fulfill our contractual obligations;
    • .
  • the need for us to comply with legal obligations and to assert, exercise or defend legal claims; the need to pursue our legitimate interests, in particular:
    • to ensure that our networks and information are secure;
      • .
    • for administration and general management within the company;
      • .
    • to prevent or investigate suspected or actual violations of law or corporate contracts
      • .
  • the need to respond to your inquiries;
  • the need to protect the fundamental interests of an individual;
  • any other legal basis permitted in any way under local law;
    • .

8 When do we share your data?

We share your information only in the limited circumstances described here. When necessary to fulfill the purposes described in this statement, we may share your information with the following legal entities:

  • Companies affiliated with ELEKTRON AG: Due to our international nature, your data may be shared with certain companies affiliated with ELEKTRON AG. Access to your data within ELEKTRON is granted according to the need-to-know principle (knowledge only when necessary)
    • .
  • Service Providers: Like many other companies, we may outsource certain data processing activities to trusted external service providers to perform certain tasks and provide services on our behalf, such as ICT service providers, consulting service providers, and shipping service providers.
  • Business Partners: We may share your information with trusted business partners so that they can provide the services you request.
  • Public and Government Agencies: If required by law or to protect our rights, we may share your information with agencies that have regulatory or legal authority over ELEKTRON AG.
  • Professional advisors and others: We may share your information with other parties, such as professional advisors, including banks, insurance companies, accountants, lawyers, tax advisors, or other professional advisors.
  • Other Parties in Connection with Corporate Transactions: We may also share your information, in each case, in connection with corporate transactions, such as the sale of a business or part of a business to another company or in connection with a reorganization, merger, joint venture or other disposition of our business, assets or stock (including, among other things, in connection with bankruptcy or similar proceedings).

9 When do we transfer your data abroad?

Due to our international nature, data you provide to us may be transferred to or accessed by ELEKTRON AG affiliated companies and trusted third parties in many countries around the world. Therefore, your data may be processed outside the country in which you live if necessary to fulfill the purposes described in this statement.

If you are located in a member state of the European Economic Area, we may transfer your data to countries outside the European Economic Area. Some of these countries provide an adequate level of protection according to the European Commission. With respect to transfers from the European Economic Area to other countries that the European Commission does not consider to provide an adequate level of protection, we must implement appropriate measures to protect your data, such as organizational and legal measures (e.g., binding corporate rules and standard contractual clauses approved by the European Commission)

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10 How long do we keep your data?

We keep your data for the period of time necessary to fulfill the purposes for which it was collected (for details on these purposes, please see the "How do we use your data?" section above). Please note that in certain cases a longer retention period may be required or permitted by law. The criteria used to determine our retention periods include, but are not limited to, the following:

  • How long is the data needed to provide you with our products or services or to operate our business?
    • .
  • Do you have an account with us? If so, we will retain your data as long as your account is active or as long as it is needed to provide the services to you.
  • Are we under a legal, contractual or similar obligation to retain your data? Examples include data retention laws in the relevant jurisdiction or government orders to retain data that is relevant to an investigation or that must be retained for legal proceedings.

11 How do we secure your data?

To protect your data, we will take appropriate measures in accordance with applicable data protection and data security laws and regulations. Among other things, we will require our service providers to take appropriate measures to protect the confidentiality and security of your data. Depending on the state of the art, the cost of implementation and the nature of the data to be protected, we will take technical and organizational measures to prevent risks such as destruction, loss, alteration, unauthorized disclosure of your data or unauthorized access to your data.

12 What are your responsibilities?

We would like to remind you that you are responsible for ensuring, to the best of your knowledge, that the data you provide to us is accurate, complete and up to date. In addition, if you share other people's data with us, you are responsible for collecting that data in accordance with local law. For example, you should inform those other individuals whose data you share with us about the contents of this statement and obtain their consent.

13 What choices do you have?

We want you to have access to your data. Normally, you can independently manage your data (for example, by logging into your account) and update, change or, if legally possible, delete it. If this is the case, we strongly encourage you to exercise control over your data.

You may contact our Data Protection Officer at any time if you

  • want to review, amend or delete the data you have provided to us (unless ELEKTRON is otherwise permitted or required to retain the data);
  • wish to object to certain data processing operations (e.g., object to receiving promotional communications);
  • want to receive a copy of your data (where required by applicable law, in a general machine-readable format);
  • would like to ask us other questions about ELEKTRON's protection of your data;
    • .

The contact details of our Data Protection Officer are:

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ELEKTRON AG - Andreas Puur - CFO/Member of the Executive Board - Riedhofstrasse 11, CH-8804 Au (Zurich) - a.puur@elektron.ch

We will endeavor to process your request promptly and free of charge, unless this would involve a disproportionate effort. In certain cases, we may ask you to confirm your identity before we can address your request. If you are not satisfied with the response you receive, you may file a complaint with the relevant supervisory authority in your country.

14 How do we use cookies and other tracking technologies?

Cookies

The Internet pages of ELEKTRON AG use cookies. Cookies are text files that are placed and stored on a computer system via an Internet browser. Through the use of cookies, the ELEKTRON AG can provide the users of this website with more user-friendly services that would not be possible without the cookie setting. The data subject may refuse the use of cookies by our website at any time by selecting the appropriate settings on the Internet browser, thereby objecting permanently to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.

Google Analytics

The controller has integrated the Google Analytics component (with anonymization function) on this website. Google Analytics is a web analysis service. Web analysis is the collection, compilation and analysis of data about the behavior of visitors to websites. Among other things, a web analysis service collects data on which website a data subject came to a website from, which subpages of the website were accessed or how often and for how long a subpage was viewed. A web analysis is mainly used for optimizing a website and for cost-benefit analysis of internet advertising. The operating company of the Google Analytics component is Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
The controller uses the addition "_gat._anonymizeIp" for web analysis via Google Analytics. By means of this addition, the IP address of the Internet connection of the data subject is shortened and anonymized by Google if access to our Internet pages is from a Member State of the European Union or from another State party to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the flow of visitors to our website. Google uses the data and information obtained, among other things, to evaluate the use of our website, to compile online reports for us showing the activities on our websites, and to provide other services related to the use of our website.

The Google Analytics component is used for the purpose of analyzing visitor traffic on our website.

Google Analytics sets a cookie on the information technology system of the data subject. What cookies are has already been explained above. By setting the cookie, Google is enabled to analyze the use of our website. By each call of one of the individual pages of this website, which is operated by the controller and on which a Google Analytics component has been integrated, the internet browser on the information technology system of the data subject is automatically caused by the respective Google Analytics component to transmit data to Google for the purpose of online analysis. As part of this technical procedure, Google obtains knowledge of personal data, such as the IP address of the data subject, which Google uses, among other things, to track the origin of visitors and clicks and subsequently enable commission settlements.

By means of the cookie, personal information, for example the access time, the location from which an access originated and the frequency of visits to our website by the data subject, is stored. Each time the data subject visits our website, this personal data, including the IP address of the internet connection used by the data subject, is transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may disclose this personal data collected via the technical process to third parties.

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The data subject can prevent the setting of cookies by our website, as already described above, at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on the information technology system of the data subject. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Furthermore, the data subject has the option to object to and prevent the collection of data generated by Google Analytics and related to a use of this website, as well as the processing of this data by Google. For this purpose, the data subject must download and install a browser add-on under the link https://tools.google.com/dlpage/gaoptout. This browser add-on tells Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics. The installation of the browser add-on is considered by Google as an objection. If the data subject's information technology system is deleted, formatted or reinstalled at a later point in time, the data subject must reinstall the browser add-on in order to deactivate Google Analytics. Provided that the browser add-on is uninstalled or deactivated by the data subject or another person attributable to his or her sphere of control, there is the option of reinstalling or reactivating the browser add-on.

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Further information and Google's applicable privacy policy can be found at https://www.google.de/intl/de/policies/privacy/ and at http://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at this link https://www.google.com/intl/de_de/analytics/.

Leadinfo

We use the lead generation service of Leadinfo B.V., Rotterdam, Netherlands. This recognises visits from companies to our website based on IP addresses and shows us publicly available information, such as company names or addresses. In addition, Leadinfo sets two first-party cookies to evaluate user behaviour on our website and processes domains from form entries (e.g. "leadinfo.com") in order to correlate IP addresses with companies and improve the services. Further information can be found at www.leadinfo.com. On this page: www.leadinfo.com/en/opt-out you have an opt-out option. If you opt out, your data will no longer be collected by Leadinfo.

15 Do we collect data from children?

We do not intentionally collect information from children under the age of 16.

  • Special Notice to Children Under 16: If you are under 16, we advise you to talk to your parents or a guardian and obtain their consent before sharing your information with us.
  • Special notice to parents of children under 16: We encourage you to monitor and supervise your children's use of our products, systems, services, applications (including websites and other digital channels) to ensure that your child does not disclose personal information to us without your permission.

ELEKTRON AG
Riedhofstrasse 11, CH-8804 Au ZH ("ELEKTRON"