54 laundry rooms were digitized in a rush
Auwiesen Immobilien AG manages 52 properties with over 670 tenants in the Winterthur area. Some of the housing estates are already over 70 years old and are being continuously renovated. For the billing in the 54 communal laundry rooms, the digital solution Vesta was tested in two pilot projects - and convinced. Between May and August 2022, all 54 laundry rooms with 130 machines were equipped with the digital billing system. Minimal effort for the janitors, fair and automatic billing, more cleanliness and predictive maintenance - a success story.
The advantages at a glance:
54 laundry rooms implemented in three months
How simple and profitable the digitization of laundry rooms can be is demonstrated in the Auwiesen Immobilien AG estates. In the 52 properties, different coin systems and card readers were previously in use. These were replaced by the digital solution Vesta after the successful test phase: "We completed the Auwiesen project four months ahead of schedule and implemented 52 laundry rooms within three months," says Cyrill Rickenbach, project manager ELEKTRON AG. The existing systems were removed and instead an operator terminal was installed in each laundry room, as well as a satellite per machine.
" In the past, the billing of washing costs was much more complicated and time-consuming. Through digitization, everything has now been automated and a straightforward solution has been created."
Manuel Veit, Team Leader Caretaking Auwiesen Immobilien AG
Consumer-friendly, automatic billing
Vesta bills each use according to the consumer. Tenants load their online laundry account in advance using a QR deposit slip, Twint, credit card or Postfinance. At the control terminal in the respective laundry room, they can log in using their personal code and select and use the desired machine. As soon as the wash cycle is finished, they are notified and can pick up the laundry immediately. The cost of use is automatically charged to their account.
"For me, digitization projects,
which simplify our everyday lives and ultimately increase efficiency,
Manuel Veit, Team Leader Caretaking Auwiesen
More cleanliness and fewer repairs
"Before, I was in the laundry room 1-2 times a week. Now I have almost nothing to do with it."
The changeover to Vesta means much less effort and more time in the daily work for the janitors of the 54 laundry rooms, Markus Züst, janitor Auwiesen Immobilien AG, tells delighted. On his computer and smartphone, he can see all the properties, machines and each individual use on the Vesta management platform. He says that it has also become easier to resolve complaints with tenants because he can now see in black and white who used the laundry room and when, and can usually resolve conflicts quickly and constructively. He can also point out to tenants if, for example, the washing times are not adhered to, as Vesta registers every use with a timestamp.
"We also notice that we have fewer repairs with the washing machines. My overhead has decreased massively. Because the tenants know I can look up who used the washing machine and when. 'Me hebt viel me Sorg'."
Markus Züst, janitor Auwiesen Immobilien AG
.Predictive maintenance thanks to washing data from all properties on one platform
At the same time, janitor Markus Züst also uses the Vesta management platform to detect possible defects in machines at an early stage and rectify them immediately. He finds it particularly practical that all properties are clearly displayed on one platform. With the filter function, he can display the data of individual properties and check them for irregularities.
"If, for example, a single clothes dryer repeatedly runs very exceptionally long, this may indicate a defect in the heating rod. If you remain attentive, you can, as here, for example, replace the heating element before the tenants even notice it."
Markus Züst, janitor Auwiesen Immobilien AG
.Many thanks to Markus Züst and Manuel Veit for the interviews.
Project data
Customer
Auwiesen Immobilien AG
Properties
52 properties
54 laundry rooms
130 appliances
>670 users
System
Vesta
54 operator terminal
A management platform for all properties
App for tenant:inside to pay and wash
About Auwiesen Immobilien AG
Auwiesen Immobilien AG is a young Winterthur company with a long history of development. As a partner to institutional investors and private investors, Auwiesen Immobilien AG offers cross-lifecycle real estate services in the residential as well as industrial and commercial sectors.
Whether developer trusteeship, portfolio, property or site management: quality, flexibility and passion are always in the foreground for the more than 60 employees and offers the customers and employees - SPACE FOR MORE.
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